Our Reviews

Service department staff was incredibly helpful and friendly. They explained the service being done as well as shared they had ordered a recalled part for me. Excellent experience.

Always great service

Very quick and friendly despite the fact that my online scheduling did not show up on their schedule.

Made an afternoon appointment over the phone for an inspection. I dropped the vehicle off in the morning and went home. The service manager called later that afternoon to tell me that the vehicle was ready to be picked up. Can't ask for better service than that!

efficient service done properly

Friendly and efficient

We had our car inspected. The technician was prompt, courteous, and thorough.

My experience was good I just wish they would process the vehicle when it's all done and it sat there for like good 10-15 minutes before the lady came in and got me

Id like to say there repair work was fantastic they quoted 5 days and got it done in 5 days. The reason for 4 stars instead of 5 is lack of communication. They ordered my parts told me around when they would come in cool. From the 13th to the 19th of last month. Weeks went by with nothing being said or communicated about them being delayed finally after over 3 weeks they called said my parts were in and it was ready to be fixed. They do great work just a little better communication and it would be 5 stars all day.

On time, and finished when it was supposed to be.

The staff are friendly and the waiting is nice. They are people we have come to trust. We left another dealership because they couldn't be trusted and are very happy with the service we get here. Thank you!!

Always makes my experience easy! I will not go anywhere else!

Meghan and all of the service dept are extremely helpful and always explain everything that they are doing to my truck

Eric Gordon was the best. Answered every question; made the leasing process relatively easy; willing to see me if I have a question about the complex set of controls and capabilities of my Equinox.

Easy in and out for oil change and tire rotation. Kind and responsive staff.

I so enjoy dealing with this dealership. I took my new Chevy in for a oil change it was done fast and efficiently. The woman at the desk is so kind and answers any questions u have. I would definitely recommend to all my friends.

The service department did a great job at keeping me informed and updated as my truck was waiting to be, and getting, worked on. The tech who worked on my truck did a great job and it is driving like a brand new vehicle.

Everyone was friendly the building was clean and neat. I will definitely be back.

It was great Thank you

Service personnel were friendly and helpful. NYS inspection was done as scheduled

Took my vehicle on time and completed the work as scheduled. I am very pleased with the dealership. It is easy to make appt's and they are always on schedule. This is important since I like to wait for the work to be done. Two new employees checked me in this time and they were very helpful. Very nice to see!!

Service department is amazing, fast and efficient and you can't beat the price!

Had repair done on my vehicle after a deer ran into my car.

Sales manager was great. The salesperson was extremely helpful and knowledgeable. Owner also created us.

Had a recall to have fixed. Was very nicely treated.

Great service writers. The work performed was professional and and courteous.

Needed an oil change and tire rotation. The service was provided promptly at my appointment time. The Service Advisor was friendly. I will always bring my vehicles to Ken Barrett Chevrolet's Service Department!!!

Pleasant and courteous

Had to wait about an hour but I was comfortable in the waiting room.

Great

Great advice for your car and wonderful service. The snow tires they recommended and installed work great. Thank you!

Fast, quality work.

Went in for my FREE NYS Inspection (a perk from purchasing from Ken Barrett Chevrolet, awesome!) and it was a great experience as always! The service advisors are always friendly and greet you with a smile!

Awesome very good 👍

My vehicle is a complete mess from the technician's dirty boots, the door handle/arm rest is gouged/cut into the plastic and there was debris everywhere unlike how I dropped it off. Probably will find a new place to have my maintenance done at now.

Fast Diagnosis, Fast Repair! Thank you for the immediate attention Megan!

Very fast and efficient.

Had one of my best experiences driving 45 minutes away from my home. They were extremely helpful and very easy to deal with. I will definitely be coming back.

Excellent in listening skills!

A job well done, I can't tell where the damage was. The paint matches very well with the rest of the car.

very nice!

Great service. Good coffee

The collision team is great! I have been using Ken Barrett for years. When I or my family need to have body work done correctly from an unfortunate accident we go to Ken Barrett collision shop. Tracy and Tom are very professional. They take the time to answer my questions along with service that goes beyond what is expected. Thank you for putting my vehicle back together again, good as new! Dave

Eric was very friendly and helpful through the process of both leases, and put up with my teasing. Honestly everyone we dealt with was very friendly, helpful, and most importantly not pushy. Definitely the easiest, best experience at a car dealership I've had. The owner himself, ken Barrett even came and thanked/congratulated us on getting multiple new vehicles, and was even out brushing off cars in the snow. As my 9 year old daughter said about the truck, 10/10(the truck, the trailblazer, and the whole experience)

Friendly, professional.

NYS Inspection

Fast and friendly

I arrived a few minutes after opening to drop my car off in the morning as requested and the store was not open. After a few minutes I started filling out the drop off envelop for after hours. We left about 10 mins after opening and it still was not open. I could not wait an unknown amount of time as I had to get the person I borrowed a car from back to their home and my daughter to a doctor’s appointment. Despite making the appointment 8 days prior, I had received no communication and phone asking for info around 2pm stating clearly I would soon not be available to take a phone call. All I got was “uh, let me check something. Uh I got to check something. Uh, can I call you back in a few minutes.” Over an hour later, I still had not received a phone call. I was not available so my husband did call. Diagnostic had been done at that point but not a final cost estimate. The person said he would phone him back. Which he did. He also said my vehicle would be done Friday (this was Tuesday) which my husband did say would not work. The following afternoon my husband got a call that my vehicle was done (clearly not needing multiple days) and that the total was about $260 more than the estimate. The only difference was an oil change and he was told labor and tax were included in the previous days estimate. When I brought up the fact I was not called, the associate claimed my husband said to call him about the car, which my husband said he did not tell him and I believe because frankly he knows I would not want that. There were multiple frustrations with this service and I did voice them when collecting my vehicle. The (I’m assuming) manager did state the associate was fairly new and learning. She did more than she needed to and I said she didn’t need to make any adjustments, I just wanted to know where the discrepancy was coming from. I can understand mixups, or being behind, people not showing up for work, but I can’t tolerate not being given correct or any information. Especially when it is regarding something like my car.

Easy to work with and good communication throughout the process!

Replaced my camera

My car is running great after my recent service. I am giving a 4 due to the fact that i have asked about receiving coupons from the dealership since i have had all my service there recently and it has not been honored. All offers with chevy/gmc are still coming from the dealership where the car was purchased and there should be a way to update this.

Staff is always friendly

They got me in on very short notice for an oil change.

Barrett's service staff is fantastic. Can say enough about them.

The service technician went above and beyond to fix my seatbelt in a timely and professional manner!

Eric was great at walking us through everything

Great Customer Service!

I was unaware of a deductible payment before they completed the service on my vehicle. It’s understandable that I had a deductible it just would have been nice to know before they completed the work and I was surprised when I went to pick up my vehicle that there was one and I didn’t know how much it was going to be before having the work completed.

Communicated throughout the process. Collosion repair work returned vehicle to like new.

Always great service, Meghan always takes the time to explain everything.

very good , but did not receive a receipt .

Great Experience Great People.....

Best experience buying a car!

Always been a great experience

Reliable, fast, and affordable!

Great service from Bob Mullen, parts and service department.

kodi beehler was very helpful and pleasure to work with .

Service people were great, friendly and informative.

Always accommodating to all my needs and does a great job repairing my car.

Oil change and tire rotation was complete in less than an hour.

The service department did s great job in a timely manner. I highly recommend Ken Barrett Chevrolet.

Always honest and fr

Eric Gordan was exceptional. He took his time to explain everything from the time I walked in to buying the car and going over everything in the car. Gene was great too. Explained everything and so nice

Great

As always a satisfying and comfortable appointment. Excellent communication while you are waiting in a comfortable waiting area. And the coffee is pretty good too.

It was fine and fast

Done as promised.

quick friendly service, all work completed as directed

Really friendly people I’d definitely buy from them again

Done in timely manor

Very polite and honest

Very good service, very polite and knowledgeable.

just a wonderful dealership - excellent service and very accomodating

I came without an appointment at a very busy time. They fit me in so I would know if my car was safe to drive. it was ok to drive but needed an issue repaired asap and they had time & parts ready in two days. as always, the staff were friendly and courteous.

They made it very comfortable and smooth to buy a car there. They cared about what would fit us in our choices. They really made buy a car enjoyable again.

Service department staff was incredibly helpful and friendly. They explained the service being done as well as shared they had ordered a recalled part for me. Excellent experience.

Professional. Kind. Quick service. Reliable. Easy to schedule needed appts.

Quick and friendly employees and great service appreciated

Vety happy with my experience

Eric was fantastic and went the extra mile for me to get exactly what I wanted for my daughter and my purchase!

Staff is exceptional and pays attention to detail. Techs completed service within expected time frame.

The service department was so helpful, so kind and very professional

I had an appointment for my inspection for Monday 5/4, but had completely forgot to it. I called the next day and talked to Megan. I was already overdue for the inspection and explained that I had missed my appointment Megan set up an appointment within the hour, and I was on my way. I arrived, was taken care of and had the inspection done quickly. I thanked Megan and the team for taking care of me!

Service was timely and all went well

Koty was helpful with our service on our car

Good service....just had oil changed & tires rotated. Was there approx. 1 hour. No signal on the TV tho.

great service

Quick,easy and they kept me informed.

Quick and friendly service

On time. Quality job installing running boards.

The people were great. I think the price i paid was a little steep for an oil change, rotation and air filters. I probably will be going elsewhere next time.

The dealership had exactly what I wanted and Eric on the sales staff was very knowledgeable and helpful took his time with the sale end and even with the delivery process. Everything was explained in detail and I would recommend Ken Barrett Chevy as the place to go and SEE ERIC.

Josh is my sales man and he is funny, friendly, he listens, answers all of my questions and just a great guy! The finance guy was very nice and friendly as well

My salesperson, Josh Caryl is amazing as well as the rest of the staff

Kodi took great care of me. I was in at 3 and out by five. She processed all my gm reward points and gave me my bill. I love to talk to Eric and other salesman about new cars. I round trip about 50 miles to go to Ken Barrett because everyone treats me like family! Best GM dealership in NY.

I was having trouble with power steering, parking brake issue and service traction control on my 2020 chevy Silverado. I work 55 mile from home and didn't want to drive it that far without power steering working correctly, so I took a chance and drove it to Ken Barretts in Batavia to see if they could get it in for repair. I was there before they opened so filled out a afterhours slip and dropped in key drop box . I had no appointment set up. I stopped back in when they opened up and went in and talked to the service women and she said that I had a recall on grounding strap and that she had ordered one when it came in they will replace it. a couple hours later she called and said my truck was all set and ready for pickup. I really didn't expect to get in for service that same day especially without an appointment but I did and the whole staff there was very friendly and professional I have delt with Ken Barrets for awhile and have bought a few vehicles from them in the past and will probably continue in the very near future.

On time

Always exceeds expectations

Great work,promp on time friendly environment

I need to go back

Very nice experience

My sales rep Eric knew exactly what I was looking for, and the dealer had the model in stock. We were able to get good rate on the financing. The whole experience was very low pressure.

Free oil change and tire rotation. Car was completed on time.

Eric was great to work with

Scheduled oil change and tire rotation went well.

We are returning customers! That says it all!!

Problem seemed serious but fix was very quick and easy.

All good ken. But need to update my phone number, and license plate, there always wrong. Thanks

Working with Josh was a pleasure. He became a quick friend and wonderful to work with. The whole process was quick and easy. I was able to trade my vehicle, finance my new one, and drive away within 24 hours of stopping in. I will definitely be back to work with Josh in the future!

Always great service!

Very knowledgeable, thoughtful, and respectful! I highly recommend Ken Barrett Chevrolet in Batavia, New York.

Josh is amazing. I have made a promise to him that I will never shop at another dealership or use another salesman as long as he is at Ken Barrett.

Ken Barrett Chevrolet Cadillac in Batavia is your place in western NY for the best deals

The experience was wonderful! Josh Carli was wonderful to work with. Will definitely come back

You fixed the recall and everyone was courteous.

Everyone was helpful and treated me like family.

Very pleasant people and fast service

I purchased a 2026 Corvette that matched my desired specification. The dealership is 6 hours from my home. The team a Ken Barrett made the purchase experience seamless, low pressure and arranged to have my trade in and new Corvette delivered to my home. I was a very good experience.

Friendly helpful got me what I needed

On arrival everyone was very friendly and helpful. Kept me updated and got me on my way in a reasonable amount of time.

The staff were very friendly and courteous and took care of my vehicle right away.

The repair on our car was top notch but we had to call to find out there was more damage than originally thought. That being said, the work by the collision shop was great but the communication could have been better. We will be back if we need work in the future.

Love the small dealership. I drive by two Chevrolet dealerships to get to Ken Barrett Chevrolet and will continue to do so in the future. They are very friendly at Ken Barrett and always make you feel very welcome. After this weeks service I sent the owner of the dealership a note complimenting the young lady who helped me in service. It's that kind of actions that make you go back. Thank you.

Okay place Recommended useful repair

Friendly and helpful

Very pleasant staff

Good

Friendly, professional, on time service. As usual.

Got me in early. Got me out fast.

Everyone was very nice and they took my vehicle in as soon as I arrived

All was good.

My last visit was with Tracy and collision, and she ordered me a taillight and got it in in the time she expected and followed up with getting it installed. The following day, it was a perfect job. She's an excellent employee, and you should be grateful to have her. Thank you.

Quick and courteous

Never gave a problem everything is always done when needed

Josh was great! He answered all my questions and always got back to me in a timely manner.

Very friendly and informative associates in the office.

It was a very comfortable experience. They understood what I need and what I could afford and worked with me.

It was an inspection, and they took care of a rubbing sound.

Everyone is very friendly

Service was prompt and all went well

My advisor called when I submitted the wrong paper and fixed everything right away. Very happy with my experience

Ongoing communication about what the issue with my car was. They called before they did any work to get my approval. They figured out what was wrong with my car in no time. Thanks Ken Barrett!!

got me right in

Did a great job.

I love the fact that the service manager goes above & beyond to help me with my service needs The two new girls at the desk are good too!

My First time buying a car from Ken Barrett’s , so glad I stayed local , my Trax is 5 years old and I still love it , every time I need service they are always so kind and at fixing my car as I had a few problems and always answering my questions

Always great service

Awesome service

Team members are very knowledgeable and courteous. Ken Barrett Chevrolet Cadillac needs to be applauded for the recognition and specials offers for military veterans. Ken Barrett employs military veterans. Thank you Ken Barrett

This dealership is top notch and very customer friendly and attentive to my needs. I brought my car in to have the trunk part that controls the sensors there replaced and it was fixed in a timely manner and now it works perfectly. I just really am pleased with this dealership because a "real person" answers the phone and connects you and then they actually pick up the phone and talk to you. I have dealt with both service and collision and they are both wonderful.

Great job as always.

good communication about the issues - did not feel pressured to purchase services that i wasnt expecting.

Friendly, helpful

Our car needed bodywork. It was done quickly. Anything that came up a phone call was made and discussed. Our car was done faster than expected. I'll work was completed perfect perfectly.

Josh was amazing and easy to work with. I ordered my vehicle and he kept in touch with me to let me know how things were going. His explanations about the car during pick up were very thorough. I love my new equinox!

Service department is fast, efficient and super friendly!

Excellent customer service. Service preformed was complete and exceeded my expectations.

Always a pleasure doing business with them.

Car was inspected and ready after short period of time.

Gave me a free loaner car for the day because my parts were not in yet. Awesome job

Great, helpful, kind, speedy service.

Fast Service, great customer service

Work done in a timely manner. Service writer was amazing.

Everything was seamless and pleasant. Josh was awesome to work with. The process was quick, easy, and honestly enjoyable! Highly recommend.

Thank you

Nice . Everyone was helpful.

Josh and Gene made trading in my Traverse for a new Equinox so, fast and so simple.

The salesman was very informative and friendly

Always a pleasure to work with, they always go above and beyond keep up the good work.

Bob Mullen is super to work with and why I keep coming back. The purchase went flawlessly.

The experience was totally stress free! Our sales men Eric was great no high pressure it was a breath of fresh air! They gave me a great deal and yes I recommend this dealership!

Scheduled conveniently and great communication on purge of the service work.

Our blazer had an oil change. The service was quick and thorough. The evening hours were convenient, and the staff was friendly and knowledgeable.

Took 5 weeks to fix my car and after drive home noted piece of the car above my driver's door on the roof missed and the molding around the back window was all cut up when back talk and show it to s manger 1 month ago was told he would take care of it and nothing has been done poor service and will never go back

Very easy and personel were very helpful

Had car inspected

Excellent sales, look forward to doing future business together

Always responsive, friendly, and knowledgeable.

Great service. My car was done before my scheduled appointment.

The Staff was informative, polite and willing to explain everything that was being done. I was very happy with the service.

Everyone was very nice and helpful

Ken Barrett Chevy salesman Josh found me the exact Chevy Traverse I was looking for. He secured it from another Chevy dealer in western New York. My wife was thrilled that he found the red Traverse.

As always, I was treated with courtesy and respect. Every effort was made to finish my vehicle or to provide me with transportation.

Josh and Gene were two of the best to work with great experience 👍

They do an excellent job at anything you bring your vehicle in for. Very friendly and helpful employees.

Good experience this is the second vehicle I have purchased from this dealership and would go back again

Courteous and professional. They called me to let me know the inspection machine was inoperative so I didn’t waste a trip to the dealership.

Made appointment for muffler and oil change, did muffler and parked car after 25 minutes I went out to service desk to fin 3 people enjoying a conservation and find out the oil was never changed seems unacceptable to me. Thanks

❤️

My corvette seemed to have a battery drain overnight and was unable to start in the morning. Had the car towed to the dealership and they found out the dome light was left on. Didn't know convertibles had dome lights. They charged the battery and kept it overnight to make sure that was all it was. Seems to be working fine now. They didn't even charge me for their work! Very happy with the service department.

I've purchased vehicles from Bob Mullen since he was at his own place ( currently Pellegrino's). After my divorce and a DUI I had no credit and could not afford new vehicles. Now that I've repaired my credit I will again buy from Bob

The technician was very thorough with his evaluation and inspection of my vehicle.

They were all very polite and it was done in a timely matter

Dealer was very helpful. Eric is a 10/10.

Salesman Josh Caryl, was Pleasant and Very Knowledgeable about Chevy !

Always efficient service and staff is always friendly and helpful.